Internship - Customer Success & B2b Sales - Danish Speaking M - F H/F - 69

For over 10 years, Simplifia's mission has been to provide independent funeral homes with all the digital and human resources they need to offer grieving families the best possible experience before, during, and after the funeral.

Simplifia developed the first SaaS solution designed to support independent funeral homes in their digital transformation, with a comprehensive 360° offering. This includes industry-specific software, a digital storefront to boost online visibility, and a client portal to simplify the lives of the 60,000+ bereaved families we support.

As a key player in the funeral services market, the Simplifia Group is experiencing sustained growth thanks to the involvement of a European investment fund as a minority shareholder. This strategic partnership allows us to accelerate our development and strengthen our position in a market undergoing significant digital transformation, valued at over 2 billion Euros.

Innovation is at the heart of our DNA, and we believe every team member plays a role in our success. We encourage initiative and offer everyone the opportunity to make a real impact.

Our values : Simplicity, commitment, customer focus, and innovation.Your mission, should you choose to accept IT :

A versatile internship to dive into the heart of customer relations and business development. Concretely, you will :

Support our clients :

Onboard new users and train them on our tools.

BE their first point of contact to maximize their satisfaction.

Organize regular check-ins to measure the value they gain from our solutions.

Provide responsive and human support :

Respond to inquiries via chat, email, and phone.

Diagnose and solve simple issues (level 1) or coordinate with the tech team.

Contribute to the continuous improvement of our knowledge base and FAQs.

Contribute to commercial growth :

Identify additional customer needs to propose cross-sell and up-sell opportunities.

Reach out to prospects (calls, emails, trade shows) and present our solutions.

Participate in the sales cycle : from appointment setting to light closing under supervision.

BE at the heart of continuous improvement :

Share customer feedback to boost product development.

Propose new ideas to optimize internal processes.

Why join us?

A meaningful internship, with real autonomy and tangible challenges.

A dynamic and fast-growing company.

A stimulating work environment with a supportive team.

Opportunities for internal advancement.

Continuous training to develop your skills.