CDI Player Support Manager F - M - Nb H/F - 69

The Player Support Manager's mission is to ensure a seamless and positive player experience by providing player support, optimizing service quality and acting as a strategic bridge between players and development teams.

$Your role
Support the Lead Player Support in developing the customer support strategy : processes, tools, and templates for more efficient support.
Manage and respond to player requests through tickets, maintaining professional and empathetic communication with players.
Create and oversee external support content for players, such as game guides, in collaboration with the Community Management team.
Coordinate with the manager and the production team to relay player feedback and suggestions in order to continuously improve the gameplay experience.
Stay informed and monitor competitor practices and tools to optimize and enhance our internal processes.
Contribute to VIP player management by ensuring a personalized and optimal experience : regular follow-ups, prioritized responses, and targeted actions to maximize their satisfaction and engagement.