Customer Service Engineer France - Ct Ba Oesl H/F - 69

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.

The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of smart and sustainable solutions beyond rubber, the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.As a Customer Service Engineer, you will BE the initial quality interface for the relevant customer plants. Your main tasks and responsibilities will BE :
- Establish a trusting relationship with the customer plant engineering, line operations, quality departments, logistic departments and customer service organizaiton in all assigned customer plants
- Operate as initial direct contact and response person to customer's complaints/0-km issues
- Perform regular proactive visits to relevant customer locations at a frequency agreed with the customers
- Coordinate activities of external quality service providers
- Contribute to problem solving and strategic quality improvement activities with international teams
- Support evaluation of customer plant's perception of CT OESL's quality performance